Refund policy

Refunds & Returns Policy

Effective Date: March 24, 2025

At Aurea Lane, we take pride in handcrafting meaningful, high-quality jewelry using solid gold, natural diamonds, and gemstones. Your satisfaction matters to us. Because many of our pieces are custom-made, our return and refund policy is designed to be transparent, fair, and considerate of the craftsmanship involved.

🛍️ General Return Policy

We accept returns and exchanges on eligible items within 7 days of delivery. All returned items must meet the conditions listed below.

Please note:
✨ Custom, made-to-order, and engraved items are final sale and non-refundable.
✨ This includes most engagement rings, bespoke gemstone pieces, and personalized pendants or bracelets.

✅ Eligibility for Return

To be eligible for a return or exchange:

The item must be unworn, unused, and in original condition
The item must include all original packaging, certificates, and accessories
The return request must be submitted within 7 days of delivery
The item must be shipped back within 14 days of receiving return approval

🚫 Non-Returnable Items

Custom or made-to-order pieces
Engraved or personalized jewelry
Earrings (for hygiene reasons)
Gift cards
Items marked as "Final Sale"
Items showing signs of wear, alteration, or damage

💵 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to your original method of payment within 5–10 business days
Original shipping fees are non-refundable
If the item was purchased with a discount or promotion, the refund will reflect the discounted amount
Refunds may be subject to a restocking fee of up to 10% in select cases (e.g., special packaging or inspection)

🔁 Exchanges

We offer exchanges for eligible items if you need a different size or want to replace the item with another of equal value. Please indicate in your return request that you'd like an exchange, and we will assist you with available options.

🚚 Return Shipping

Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., incorrect or defective item)
We recommend using a trackable and insured shipping service
We are not responsible for items lost or damaged during return shipping

📝 How to Initiate a Return or Exchange

To start the return or exchange process, please email us at:

📧 dannadelaf@gmail.com
Include the following information:

Your full name
Order number
Item you wish to return or exchange
Reason for return
Photos (if item arrived damaged or incorrect)

We will respond within 2–3 business days with return instructions and a return authorization (if applicable).

❗ Damaged or Defective Items

We stand behind the quality of our jewelry. If you receive a damaged or defective item, please notify us within 48 hours of delivery.

Email dannadelaf@gmail.com with:

Photos of the item and packaging
Your order number
A description of the issue

We will evaluate the issue and offer a repair, exchange, or refund based on the situation.

📦 Return Address

Once approved, items must be shipped to:

Aurea Lane
3620 Madbury Cir.
Lakeland, FL 33810
United States

🛡️ Final Notes

By placing an order on aurealane.com, you agree to this Refund & Returns Policy. We reserve the right to update or revise this policy at any time. We are committed to making every reasonable effort to ensure your satisfaction while maintaining fairness and integrity in our process.